FAQs

With over 8 years of experience with IT outsourcing services, our group offers an abundance of wisdom and knowledge to the table.

Yes, we have significant expertise in tailoring our IT outsourcing services to your company's specific requirements. We ensure that you receive solutions that are specifically tailored to your needs and goals.

Through strict encryption, access controls, and regular audits, we place a high value on data privacy. Our methodology guarantees consistency with guidelines and protects sensitive data from unapproved access.

We guarantee consistent communication and collaborative effort with clients through regular updates, clear channels of correspondence, and responsive client service.

We handle scalability and adaptability needs for projects by utilizing agile strategies, and adaptable models. Our team comes up with solutions that are easy to change to meet changing business needs and grow without affecting performance or stability.

The cycle for onboarding new clients and getting everything rolling with outsourcing services includes:

• Beginning interview to get requirements.
• Proposal submission and agreement marking.
• meetings to lay out project details.
• Development and execution.
• Everyday updates and correspondence.
• Testing and ensuring quality
• Deployment and handover.
• Ongoing support and maintenance.

Certainly, our work speaks for us. You can check out our previous work here: https://www.tuvoc.com/our-work/

We offer technical help, everyday updates, bug fixes, security maintenance, and documentation for continuous project help.

Indeed, we give a committed project supervisor or resource for clients to guarantee smooth communication and coordination through the project lifecycle.

We prefer to collaborate with clients using a combination of email, video conferences, and project management systems to provide clear communication and smooth coordination.

Through stringent testing procedures, code reviews, adherence to industry best practices, and ongoing monitoring throughout the development process, we guarantee quality control and assurance.

We try to oblige urgent projects with custom requirements and tight timelines while conceivable, using our assets and ability to convey quality outcomes within the specific period.

Yes, we offer training and information meetings for client groups to guarantee they are prepared to use and keep up with the project expectations.

We focus on client privacy and possession rights. We sign NDAs with clients and colleagues. Clients own all code and resources created and facilitated in their surroundings. We don't claim possession.

We handle questions or clashes through open conversations, mediation, and an emphasis on tracking down typically useful deals. Our objective is to promptly resolve issues and guarantee the project's success.

Yes, we provide emergency and critical issue technical support round-the-clock to ensure prompt resolution and minimize downtime for our customers.

Yes, for long-haul commitments, we offer a 15-day time for testing for clients to assess our services before giving a full commitment. This permits clients to encounter our abilities firsthand and guarantees that our administrations line up with their necessities and expectations.

We follow an organized change in the management process, which includes assessing the effect of the mentioned changes on the project timetable, spending plan, and extension. After we've done the assessment, we talk to the client about the changes and agree on them before quickly putting them into action to make sure the project succeeds.

We guarantee consistency with industry guidelines and principles applicable to the project by directing exhaustive research, remaining refreshed on executive changes, and integrating consistency measures into our development process all along. Furthermore, we might draw in legal specialists or administrative bodies on a case-by-case basis to guarantee full adherence.

Yes, we offer help with migrating existing frameworks or applications to new technologies or platforms. Our group can arrange, execute, and oversee smooth migrations to guarantee negligible disturbance and the most benefit for our clients.

We measure and report project progress and achievements to clients through customary notices, achievement audits, and progress reports. Moreover, we might use project-the-board devices to give ongoing perceivability into tasks, courses of events, and achievements.

Our disaster recovery and business continuity plan implies recognizing expected risks, executing preventive measures, and laying out protocols for answering unexpected events. This incorporates regular information backups, redundancy measures, and alternate plans of action to limit interruption and guarantee project delivery congruity.

Our company is situated in Ahmedabad, Gujarat, India, and presently, we work from a solo branch in this location.

Our working hours and days of operation for client communication and undertaking the management are commonly Monday to Friday, from 10:00 AM to 7:00 PM (IST).